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Privacy Policy

Last updated: June 08, 2025

Introduction

At TronWatch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TronWatch Wallet application and related services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or use our Service
  • Contact us for customer support
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or feedback requests

Usage Information

We automatically collect certain information when you use our Service, including:

  • Device information (device type, operating system, browser type)
  • IP address and general location information
  • App usage statistics and performance data
  • Transaction metadata (not including private keys or sensitive wallet data)

Wallet Information

Important: We do NOT collect, store, or have access to:

  • Your private keys or recovery phrases
  • Your wallet passwords
  • Your transaction details or balances
  • Any information that could compromise your wallet security

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and provide customer support
  • Send you technical notices, updates, and security alerts
  • Respond to your comments, questions, and customer service requests
  • Develop new features and enhance user experience
  • Comply with legal obligations and enforce our terms
  • Detect, investigate, and prevent fraudulent or illegal activities

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, conducting our business, or serving our users, provided they agree to keep this information confidential.

Legal Compliance

We may disclose your information when required by law, such as to comply with a subpoena or similar legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request copies of your personal information
  • Rectification: You can request correction of inaccurate information
  • Erasure: You can request deletion of your personal information
  • Portability: You can request transfer of your data to another service
  • Objection: You can object to certain processing activities

To exercise these rights, please contact us using the information provided below.

Third-Party Services

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: