Help Center
Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
Quick answers to the most common questions about TronWatch Wallet
What is TronWatch Wallet?
+TronWatch Wallet is a secure, user-friendly cryptocurrency wallet designed specifically for the TRON ecosystem. It allows you to store, send, receive, and manage TRX and TRC tokens while providing access to DeFi protocols, NFTs, and other TRON-based applications.
Is TronWatch Wallet free to use?
+Yes, TronWatch Wallet is completely free to download and use. You only pay standard TRON network fees for transactions, which are typically very low.
Which platforms support TronWatch Wallet?
+TronWatch Wallet is available on Windows, macOS, and Linux. All versions sync seamlessly across platforms.
Can I use my existing TRON wallet with TronWatch?
+Yes, you can import any existing TRON wallet using your 12 or 24-word recovery phrase. TronWatch is compatible with all standard TRON wallet formats.
How secure is TronWatch Wallet?
+TronWatch Wallet employs industry-standard security measures including AES-256 encryption, multi-signature support, optional two-factor authentication (2FA), and regular security audits. Your private keys never leave your device.
What happens if I lose my recovery phrase?
+Your recovery phrase is the only way to restore your wallet if you lose access. If you lose your recovery phrase, your funds cannot be recovered. Always store it securely offline in multiple locations.
Does TronWatch have access to my funds?
+No, TronWatch is a non-custodial wallet, meaning only you have access to your funds. Your private keys are stored locally on your device and are never transmitted to our servers.
How long do transactions take?
+TRON transactions typically confirm within 3 seconds. However, during network congestion, it may take slightly longer. You can track your transaction status in real-time within the wallet.
What are bandwidth and energy on TRON?
+Bandwidth is required for all TRON transactions, while energy is needed for smart contract interactions. You can obtain these by freezing TRX or paying with TRX. TronWatch automatically handles the optimization for you.
Can I cancel a transaction after sending?
+Once a transaction is broadcast to the TRON network, it cannot be canceled. Always double-check the recipient address and amount before confirming any transaction.
My wallet balance isn't updating. What should I do?
+Try refreshing your wallet by pulling down on the main screen or clicking the refresh button. If the issue persists, check your internet connection and restart the app. Contact support if the problem continues.
I forgot my wallet password. How can I reset it?
+You can reset your password using your recovery phrase. Click "Forgot Password" on the login screen, enter your recovery phrase, and set a new password.
The app won't start or keeps crashing. What should I do?
+First, try restarting your device. If the issue persists, uninstall and reinstall the app. Make sure you have your recovery phrase before uninstalling. If problems continue, contact our support team.
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